Ari Maffia

At Lavanda, I manage a $3.6M+ ARR portfolio across 530 units and 42+ properties, owning onboarding, adoption, retention, renewals, and expansion for enterprise and mid-market customers.

I've delivered 30% ARR growth, with 80% driven by expansion, through strategic account planning, executive engagement, and opportunity identification. I also lead Executive Business Reviews, negotiate renewal contracts and multi-year deals, and align internal teams around customer goals, health indicators, and commercial opportunities.

I built an AI-powered internal customer dashboard in Lovable that combines CRM and spreadsheet data to surface performance and account-health insights faster. Previously at Lavanda, I supported 98% net revenue retention and helped launch and scale Starwood Capital Group's short-term rental portfolio, generating $24M+ in gross revenue across four years.

Earlier, I supported more than 300 online customer communities at C Space and provided operational and technical support for property teams using Entrata and Yardi. I'm passionate about helping customers achieve their goals and maximize the value of their technology investments.