kiran kampli

With over 8 years of experience in customer-facing roles, I have honed my skills as a Customer Support Engineer, specializing in ERP SaaS product support and team leadership. My journey has been marked by a proven track record in improving customer satisfaction, managing escalations, and ensuring seamless operations. I am a Certified Customer Success Manager and a Microsoft Data Analyst Associate, dedicated to continuous learning and enhancing customer support services.

In my recent role at Aptean, I provided functional and operational support for ERP SaaS applications, ensuring high standards of customer satisfaction using Salesforce CRM. I led a team of support engineers, managing daily performance metrics and handling escalations effectively. My collaborative approach with development teams for bug fixes and quarterly release testing has been pivotal in maintaining application stability and enhancing service efficiency.

Previously, as a Senior Support Engineer at NXTSense, I addressed top-priority customer escalations and maintained direct communication with clients, gathering requirements for new features and designing customer-focused solutions. My experience at Accenture as an Associate Software Engineer further solidified my technical foundation, where I provided software support for end-users and developed modules related to Oracle EBS.