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I am a customer-focused and tech-savvy professional with over 3 years of experience in resolving user issues and managing service requests. My expertise lies in delivering high-quality support while ensuring customer satisfaction through effective communication and collaboration with cross-functional teams.

At Accenture Solutions Pvt. Ltd., I have excelled as a Customer Support Analyst and Technical Support Specialist, where I delivered second-level support for critical business applications. My role involved managing service tickets, troubleshooting application issues, and automating routine support tasks to enhance efficiency. I take pride in my ability to analyze system data using SQL and proactively monitor applications to ensure minimal downtime and optimal performance.

My commitment to continuous service improvement is reflected in my efforts to document knowledge base articles and provide functional testing feedback to development teams. I am passionate about leveraging my skills in customer service, technical troubleshooting, and effective communication to create seamless customer experiences.