Open to opportunities

Amy Pepler

@amypepler

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Customer Success Executive with 15+ years of experience in SaaS.

United States

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What I'm looking for

I am seeking a role that allows me to leverage my expertise in customer success and data-driven strategies to enhance client relationships and drive business growth.

As a Customer Success Executive with over 15 years of experience, I have honed my skills in managing client relationships and developing high-performing teams. My career has been marked by a results-driven approach, where I leverage my deep expertise in SaaS solutions to drive customer satisfaction and business growth. I thrive on translating complex data into actionable insights, ensuring that my clients achieve their business objectives through effective technology solutions.

In my most recent role as Sr. Director of Customer Success at Zeta Global, I successfully led a team of Customer Success Managers, overseeing client portfolios valued at $5 million. My collaborative efforts with cross-functional teams have ensured high-quality service delivery across all client touchpoints. Previously, as Director of Customer Retention at Wantable, Inc., I developed a customer-centric roadmap that increased annual revenue for retention channels by 150% from 2021 to 2023. My ability to manage relationships with key clients and external partners has consistently driven significant business results.

Experience

Work history, roles, and key accomplishments

Sr Director, Customer Success

Zeta Global

Jan 2024 - Jan 2025 (1 year)

Led and managed a team of Customer Success Managers, overseeing client portfolios valued at $5 million. Partnered with clients to define business objectives and successfully implement data-driven technology solutions.

Customer Success Management SaaS Solutions Data Analysis Client Relationship Management

Director, Customer Retention

Wantable, Inc

Jan 2020 - Jan 2024 (4 years)

Developed and implemented customer-centric and cross-channel roadmap for retention marketing. Led retention marketing efforts from strategic planning to execution, increasing annual revenue for retention channels by 150% from 2021-2023.

Customer Retention Email Marketing SMS Marketing Push Notifications KPI Analysis Project Management CRM

Vice President, Digital Client Services

Epsilon

Jan 2016 - Jan 2019 (3 years)

Responsible for $30M in annual revenue for digital messaging platform clients. Motivated and mentored a team of 30+ client service specialists, ensuring high-quality work and collaborating with sales to achieve $35MM Total Contract Value.

Messaging Client Services Team Leadership Revenue Management Account Management

Account Director/Relationship Manager

Epsilon

Jan 2012 - Jan 2016 (4 years)

Managed $14 MM in annual client revenue, leading 10 client relationships and businesses. Responsible for the development and execution of strategic account growth plans, client satisfaction, revenue, and margin.

Account Management Client Relationship Management Strategic Planning Financial Management Contract Negotiation Business Development

Account Manager

Epsilon

Jan 2009 - Jan 2012 (3 years)

Managed top-tier clients to grow their email marketing business, including day-to-day management and oversight of client engagements. Handled recurring meetings, communications, billing, strategy sessions, and first-level escalations.

Client Management Email Marketing Billing Strategy Development Escalation Management

Product Manager

The Boston Globe

Managed product development initiatives and contributed to the overall product strategy. Collaborated with cross-functional teams to deliver successful product releases.

Product Management Product Strategy Market Research Agile Methodologies

Campaign Manager

Zeta Interactive

Managed and executed marketing campaigns across various channels. Analyzed campaign performance and optimized strategies for improved results.

Campaign Management Marketing Strategy Performance Analysis Digital Marketing Data Analysis

Community Relations Manager

The San Diego Union-Tribune

Developed and implemented community relations programs and initiatives. Fostered positive relationships with community stakeholders and managed public outreach efforts.

Community Outreach Public Relations Stakeholder Engagement Event Management Communication Strategy