Open to opportunities

Arianne Evangelista

@arianneevangelista

Message

I resolve customer issues and keep remote operations organized across calls, chat, scheduling, and CRM.

Philippines

Message

What I'm looking for

I'm looking for customer service, virtual assistant, scheduling, or remote administrative work where I can resolve issues, manage workflows, support customers, and contribute to strong KPI and CSAT results.

I've supported international brands including Div-Brands, Under Armour through Alorica, and AppointclIcks by resolving customer concerns, processing orders, refunds, exchanges, and keeping appointment calendars accurate.

Over five years in customer service and virtual assistance, I've handled inbound and outbound calls, live chat, email support, quality control, and remote administrative workflows. I consistently met or exceeded CSAT and call-quality KPIs while focusing on first-call resolution and clear, personalized support.

I'm comfortable working across CRM, scheduling, project-management, and collaboration tools, and I quickly learn new processes to keep records organized and teams moving.

Experience

Work history, roles, and key accomplishments

Appointment Setter (Medical VA)

AppointclIcks

Apr 2026 - Jul 2026 (3 months)

Placed outbound calls to schedule and confirm patient appointments, keeping provider calendars accurate and fully booked. Coordinated scheduling workflows across virtual assistant platforms, keeping records organized and audit-ready.

Outbound Calling Appointment Setting Calendar Management