Arianna Navarro Serrano
@ariannanavarroserran
I resolve billing and account issues while ensuring accurate payment processing and customer records.
United StatesWhat I'm looking for
At Progressive Insurance, I support policy servicing, billing inquiries, payment processing, and account maintenance while researching and resolving customer concerns.
I've investigated account discrepancies, processed payments and policy changes, maintained documentation, and met productivity, quality, and customer satisfaction expectations in high-volume remote environments.
Previously at The Related Group and Adidas Outlet, I managed resident and transaction records, researched payment activity, handled refunds and credits, and delivered customer service in fast-paced settings. I'm bilingual in English and Spanish and am completing a Bachelor of Computer Science.
Experience
Work history, roles, and key accomplishments
Assist customers with policy servicing, billing inquiries, payment processing, and account maintenance. Research customer accounts and resolve policy, billing, and payment-related concerns while navigating multiple internal systems.
Education
Degrees, certifications, and relevant coursework
Florida International University
Bachelor of Science, Computer Science
Pursuing a Bachelor of Computer Science with an expected graduation in May 2027.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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