Ariane User

Serve as the dependable execution engine for Fathom's high-frequency, business-critical workflows, keeping recurring processes moving across Finance, Marketing, Sales, Support, Recruiting, and People Ops with strong accuracy, responsiveness, and follow-through. Own recurring workflows such as review incentives, AppSumo processing, Stripe disputes, banner customization support, onboarding/offboardi

Handled inbound calls and emails from customers regarding financial accounts, providing financial advice and auditing client accounts for more effective product/service utilization. Collaborated internally with multiple departments for fast resolution and attended to balance inquiries, payments, settlements, and basic technical concerns.

Focused on giving resolutions in a timely manner, troubleshooting application and website errors, and providing proper information. Processed requests via email, chat, and calls.

Maintained accurate records for all transactions affecting budget preparation, ensured records and reports are kept safely and securely, and produced reports and statistical data as needed. Performed administrative and secretarial duties as required.

Worked with clients who have complaints, orders, or require information about products/services purchased from the company. Provided proper resolution for inquiries, ensured customer satisfaction, and performed cost-benefit and needs analysis of existing/potential customers.

Updated paperwork such as invoices, maintained documents and word processing, helped organize, and performed general office clerk duties and errands.

Interacted with customers/patients via phone or in-person to resolve computer problems, researched and answered questions related to internal equipment such as computers and LAN, and provided answers by identifying problems and guiding clients through corrective steps.

Performed data entry, ensured accuracy of verification, managed data systems, and proofed and edited records.

Bachelor of Science in Business Administration major in Marketing Management.

Associate Degree in Computer Secretarial.