At Teamspan, I audit and process invoices, billing records, and account documentation using SAP and spreadsheets to maintain accurate ledgers.
I manage end-to-end accounts receivable workflows, follow up with clients to resolve discrepancies, and serve as an administrative link between internal teams and external clients.
Previously, I supported Amazon customers through Concentrix across chat, email, and phone, handling order fulfillment, billing inquiries, account updates, refunds, and adjustments.
I'm experienced in de-escalating complex concerns, coaching teammates through difficult interactions, and improving administrative efficiency through structured records, workflow optimization, and AI prompting.
