Arfa Siddiqui
@arfasiddiqui
I build high-graduation onboarding programs and coach customer operations teams to compliance and quality targets.
IndiaWhat I'm looking for
At Amazon, I deliver onboarding for 200+ employees per cohort, achieving 90%+ graduation and job-readiness rates while strengthening compliance accuracy through instructor-led training and coaching.
I've progressed from Customer Service Associate to Retail & Account Escalations Subject Matter Expert and Certified Universal Trainer, partnering with Operations and HR to close knowledge gaps, streamline onboarding SOPs, accelerate readiness, and reduce early attrition. I also bring freelance product design experience creating strategic branding, presentation, and marketing collateral for independent clients.
Experience
Work history, roles, and key accomplishments
Deliver new-hire onboarding training to 200+ employees per cohort, achieving 90%+ graduation rates. Partner with Operations and HR to align training with policy and streamline SOPs.
Served as go-to expert on policy compliance and complex escalations for Retail account team. Mentored new hires and team members to shorten ramp-up time and close knowledge gaps.
Handled high-volume customer inquiries for US and Canada marketplaces. Exceeded quality and productivity targets, leading to promotion to Subject Matter Expert.
Product Designer & Editor
Self Employed
Jan 2021 - Jul 2022 (1 year 6 months)
Designed branding, presentation, and marketing collateral for independent clients. Managed multiple projects end-to-end, improving client brand recognition.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration degree while working full-time.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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