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Reshma Halder

@reshmahalder

Strategic Learning & Development and Knowledge Management professional with 9+ years of experience driving global learning transformation.

India

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At Bluevine, I trained a batch of nine, with 98% transitioning to production. I also proposed projects to globalize learning and development, focusing on content development, team building, and a culture of belonging.

At PayPal, I led global learning and enablement initiatives and developed scalable learning frameworks. Knowledge retention programs improved knowledge accuracy and learner recall by 30%, while redesigned learning delivery reduced training timelines by 42%.

I developed interactive learning content using Articulate, Figma, Camtasia, and WorkRamp. Through structured coaching and skill application, I contributed to improvements in customer experience metrics, including an 18% increase in NPS, a 12% reduction in AHT, and a 15% improvement in FCR.

Experience

Work history, roles, and key accomplishments

Learning & Development / Banking Trainer

Bluevine

Mar 2026 - Sep 2026 (6 months)

Proposed projects to globalize learning and development, focusing on content development, team building, and branding. Trained a batch of 9 within 3 months of onboarding, achieving 98% transition to production.

Content Development Team Building Adult Learning Principles Onboarding Training

Learning & Development / Knowledge Management Specialist

PayPal

Jul 2018 - Dec 2025 (7 years 5 months)

Led global learning and enablement initiatives, designing scalable learning frameworks and serving as SME and coach. Improved knowledge accuracy and learner recall by 30%, increased program completion rates by 30%, and reduced training timelines by 42%.

Learning Strategy Instructional Design Knowledge Management Coaching Mentorship Root Cause Analysis

Articulate

Figma Camtasia

Workramp

LMS administration Learning Analytics Stakeholder Management

Cross Functional Collaboration

Change Management Customer Experience

Customer Experience Associate

Groupon

Sep 2017 - Jun 2018 (9 months)

Delivered frontline customer support for order inquiries, refunds, and dispute resolution, achieving 95%+ customer satisfaction. Reduced turnaround time by 20% through performance analysis and knowledge-sharing sessions.

Customer Support

KPI Analysis Performance Analysis Knowledge Sharing Decision Trees

Customer Support Executive

Zen Power Technologies

Sep 2016 - Sep 2017 (1 year)

Supported daily operations by mentoring agents, managing escalations, and ensuring timely resolution of high-priority tickets. Improved team productivity by 10-15% by creating performance dashboards and reports.

Mentorship Escalation Management Performance Dashboards

Reporting

Customer Retention