Vishal Sharma
@vishalsharma16
I build engaging training programs and Vyond microlearning that improve learner performance.
IndiaWhat I'm looking for
At Capgemini, I lead training delivery for new hires and existing associates across process, product, voice, and non-voice domains. I create presentations, job aids, assessments, and Vyond animated videos while using Copilot, ChatGPT, and Google Gemini to accelerate content and reporting.
Across 9+ years in BPO and customer-service learning, including Meesho and Tech Mahindra, I've delivered onboarding, coaching, and multilingual training that improves readiness. My Vyond video series increased learner engagement by over 90%, while standardized onboarding collateral reduced onboarding time by 15% and increased new-hire satisfaction by 20%.
Experience
Work history, roles, and key accomplishments
Lead training delivery and learning interventions for new hires and existing associates across process, product, voice and non-voice domains. Create training content including presentations, job aids, flyers, assessments and Vyond animated videos.
Learning and Development Specialist
Meesho Inhouse
May 2025 - Jan 2026 (8 months)
Developed engaging learning materials using tools such as Vyond, PowerPoint and Adobe to support training objectives. Conducted regular visits to partner centers to monitor training batches and ensure adherence to quality standards.
Voice, Outbound & Inbound; Non-Voice Email, Chat & FRM Trainer
Sep 2019 - May 2025 (5 years 8 months)
Developed and delivered onboarding and ongoing training across voice and non-voice customer service processes. Provided coaching to improve soft skills, product knowledge and customer handling, driving performance improvements.
Customer Support Executive
Digi Call Teli Service Pvt. Ltd.
Jan 2015 - Jul 2019 (4 years 6 months)
Handled inbound customer inquiries and resolved issues professionally while maintaining comprehensive interaction records. Provided technical assistance, processed orders and escalated complex issues when required.
Education
Degrees, certifications, and relevant coursework
GLA Institute of Technology and Management
Bachelor of Computer Applications, Computer Applications
Pursued a Bachelor of Computer Applications (General) with a focus on computer applications.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
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