Open to opportunities

Archana K

@archanak

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Strategic Program Manager with 10+ years of experience in EdTech.

India

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What I'm looking for

I am looking for a role that fosters innovation and values continuous learning, where I can leverage my skills in program management and customer success to drive impactful results.

I am a Strategic Program Manager with over 10 years of experience, including more than 6 years in the EdTech and SaaS sectors. I have a proven track record of leading over 50 client programs, achieving a remarkable 90%+ Net Promoter Score (NPS) and 85%+ client retention. My expertise lies in Agile delivery, stakeholder management, and cross-functional collaboration, which allows me to deliver learner-centric digital solutions effectively.

Throughout my career, I have demonstrated a passion for continuous improvement and a keen interest in emerging technologies, particularly in AI and analytics-driven program optimization. I have successfully managed end-to-end project execution in fast-paced environments, ensuring timely delivery within budget while maintaining high-quality standards. My ability to build strong relationships with clients and address challenges with strategic recovery plans has been instrumental in driving client satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

KNOLSKAPE Solutions Pvt Ltd

Sep 2021 - Present (3 years 10 months)

Spearheaded over 50 client learning programs, maintaining a 90%+ NPS through high-quality delivery and proactive client engagement. Drove 85%+ client retention by building strong relationships and addressing challenges with strategic recovery plans.

Program Management Project Management Customer Success Agile Delivery Stakeholder Engagement

Team Leader - Customer Service Consultant

Edureka

Oct 2019 - Present (5 years 9 months)

Served as a Customer Success Consultant in a fast-paced B2C EdTech setup, ensuring a high success rate and seamless completion of multiple learner batches. Increased learner course completion rates by 25% through timely interventions and support.

Customer Success Online Learning Solutions CRM Operations Social Media Management

HR & Administration Executive

Fresh Ads

Jun 2011 - Present (14 years 1 month)

Managed full-cycle recruitment and onboarding for sales, marketing, and support functions. Collaborated with business heads to define role requirements and align hiring with project needs.

Onboarding Hiring coordination Talent Acquisition

HR Executive

End-to-End Marketing Solutions Pvt Ltd

Dec 2009 - Present (15 years 7 months)

Oversaw full-cycle recruitment and generalist HR functions, including interview coordination. Supported appraisal cycles, workforce planning, and compliance tracking.

Interview Coordination Workforce Planning Compliance

HR Coordinator

Royal Agency

Feb 2007 - Present (18 years 5 months)

Coordinated interviews and onboarding processes for junior to mid-level business roles. Partnered with external clients to match candidate profiles to strategic role requirements.

Interview Coordination Onboarding

Education

Degrees, certifications, and relevant coursework

Madras University

MBA, Human Resource Management

Completed a Master of Business Administration with a specialization in Human Resource Management. Focused on strategic HR practices and organizational development.

Madras University

BBA, Business Administration

Obtained a Bachelor of Business Administration, focusing on core business principles and administration. Developed foundational knowledge in business operations and management.