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Rishikesh Rishikesh

@rishikeshrishikesh

Message

Strategic Program Manager and Scrum Master delivering digital transformation and ROI through Agile execution.

India

Message

What I'm looking for

I’m looking to lead end-to-end digital transformation programs where I can drive measurable ROI, align executive stakeholders across Finance/Ops/Legal, and deliver with strong Agile governance, risk mitigation, and continuous improvement.

I’m a Strategic Program Manager and Scrum Master with over 9.5 years of experience leading end-to-end business initiatives and high-priority digital transformations.

I’ve built a strong track record navigating complex departmental reorganizations, operational scaling, and market-entry programs—translating strategy into measurable outcomes.

At Tata Communications, I orchestrated 3+ CCaaS business initiatives, increasing ARR by $1.2M, and maintained a 98% on-time delivery rate by mitigating 12+ critical project risks. I also reduced time-to-market by 20% through optimized Jira workflows, backlog management, and refined Agile practices.

I bring executive stakeholder depth, bridging Finance, Ops, and Legal to drive ROI—partnering on a $2M+ project portfolio and streamlining PMO governance and compliance. As a Certified PMP, PMI-ACP, PSM II, and SAFe Practitioner, I lead with servant leadership and strong governance across distributed teams.

Experience

Work history, roles, and key accomplishments

Current

Program Manager

Current

Tata Communications

Dec 2022 - Present (3 years 6 months)

Led 3+ CCaaS initiatives and launched market-entry features that increased ARR by $1.2M. Managed a $2M+ project portfolio, maintained 98% on-time delivery for global digital transformation roadmaps, and reduced time-to-market by 20% through optimized Jira workflows and Agile practices.

CCaaS Program Management Agile Scrum Jira Stakeholder Management Risk Management Vendor Management Delivery Management

Scrum Master Consultant

Capgemini

Feb 2022 - Dec 2022 (10 months)

Facilitated Scrum ceremonies and coached teams on Agile principles to drive self-organization and high performance. Monitored velocity and burndown charts to identify bottlenecks and proactively remove delivery obstacles.

Scrum Ceremonies Servant Leadership Agile Coaching Velocity Tracking Burndown Charts Facilitation Agile Metrics

Program Manager

Freecharge

Jul 2021 - Feb 2022 (7 months)

Led a new market-entry feature that contributed to 10% growth in active user acquisition during the first quarter post-launch. Produced executive status reports and managed mixed technical and non-technical workstreams to keep scope aligned with business requirements.

Market Entry Program Management Status Reporting Stakeholder Management Agile Delivery

Associate Project Manager

FirstCry

Dec 2020 - Jul 2021 (7 months)

Developed comprehensive project plans and charters for e-commerce initiatives. Focused execution on risk mitigation and resource optimization to support delivery readiness.

Project Planning Risk Mitigation

Assistant Business Analyst

Zensar Technologies

Aug 2015 - Apr 2019 (3 years 8 months)

Recognized with the Star India Award for exceptional management of high-pressure Black Friday sales technology operations. Gathered requirements and supported Agile teams through user story creation and acceptance testing.

Business Analysis Requirements Gathering Agile Acceptance Testing Operations & Support