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Araoye Marufah

@araoyemarufah

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I resolve customer enquiries and complaints across phone, WhatsApp, and social channels.

Nigeria

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What I'm looking for

I'm looking for a customer-facing role where I can resolve enquiries, manage orders and complaints, build client relationships, and contribute to customer satisfaction and retention.

I've supported customers at Roma Luxe and Sandos Bake Shop, handling enquiries, orders, complaints, delivery updates, and product guidance across phone, WhatsApp, Instagram, and social media.

At Roma Luxe, I manage daily inbound and outbound customer communications, log and resolve complaints, process orders, and coordinate with supply and delivery teams to support timely fulfilment. I also identify relevant cross-selling and upselling opportunities while maintaining accurate records in Microsoft Excel and Google Sheets.

Previously, I supported front-desk operations at the Ogun State Ministry of Agriculture, managing visitor enquiries, appointments, correspondence, documentation, and reports with confidentiality.

I'm committed to empathetic, prompt customer support that builds satisfaction, retention, and lasting client relationships. I bring CRM and HRM certifications, C1 English proficiency, and native Yoruba fluency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Roma Luxe

Nov 2024 - Present (1 year 9 months)

Handles daily customer inquiries across inbound and outbound channels including phone calls, WhatsApp, and social media. Processes orders, resolves complaints, and coordinates with supply and delivery teams to ensure timely fulfilment.

Inbound Outbound Calls Complaint Resolution Escalation Management Order Processing Google Sheets Upselling Cross Selling Follow up Google Workspace

Customer Service Representative

Sandos Bake Shop

Dec 2025 - Mar 2026 (3 months)

Served as the first point of contact for customers via phone, WhatsApp, Instagram, and in person. Processed orders, handled complaints, and maintained accurate records to ensure customer satisfaction.

Customer Support Order Processing Complaint Handling Record keeping Follow up Google Workspace

Community Moderator

Freelance

Jan 2022 - Dec 2024 (2 years 11 months)

Moderated online communities, ensuring discussions remained professional and compliant with guidelines. Responded to enquiries, escalated issues, and removed inappropriate content.

Community Management Moderation Escalation Management Remote Collaboration

Administrative Assistant

Ogun State Ministry of Agriculture

Nov 2023 - Oct 2024 (11 months)

Managed front desk and reception operations for a team of 10+ members. Handled inbound enquiries, appointment scheduling, and official correspondence with accuracy and confidentiality.

Front Desk Operations Appointment Scheduling Correspondence Documentation Report Writing Correspondence Management Google Workspace Confidentiality