A R

I am a customer service specialist with over 8 years of experience in delivering exceptional service across various industries. My journey began at T-Mobile, where I consistently exceeded sales targets and built strong customer relationships through active listening and effective issue resolution. This foundation in sales and customer engagement paved the way for my subsequent roles, where I honed my skills in complaint handling, troubleshooting, and conflict resolution.

At Ansh Labs, I transitioned into an Audio/Video Installation Technician role, where I installed and configured AV systems for corporate events. My ability to assess client needs and deliver customized solutions was key to ensuring seamless operations and optimal performance. I pride myself on my calm, solution-focused approach, which has been instrumental in minimizing downtime and maintaining system reliability.

Most recently, I have been with Mattress Firm, where I have excelled as a Customer Service Representative. I manage over 50 inquiries daily through various channels, achieving a 95% satisfaction rate. My role involves acting as a liaison between customers and internal teams, ensuring clear communication and effective issue resolution. I am passionate about improving service quality and customer retention, and I continuously seek ways to enhance the customer experience.