aqsa kulsoom

• Configured and supported SAP Employee Central Service Center (ECSC/AskHR) for a global in-house HR project, supporting core HR service delivery requirements.
• Maintained and enhanced ECSC configurations based on business requirements and change requests.
• Managed incidents, service requests and configuration changes while meeting SLA commitments and supporting stable post-go-live operations.

• Supported multiple end-to-end SAP SuccessFactors Employee Central (EC) and Employee Central Service Center (ECSC/AskHR) implementations.
• Configured EC and ECSC modules based on client business requirements.
• Conducted workshops, requirement gathering, solution validation, UAT, deployment support and post-go-live stabilization.
• Performed employee data migration, workflow configuration and

• Contributed to end-to-end SAP SuccessFactors EC and ECSC/AskHR implementation projects.
• Configured Employee Central, ECSC/AskHR and SAP C4C components based on client business requirements.
• Gathered business requirements and supported solution configuration for core HR processes.
• Supported data migration, UAT, defect resolution, deployment and Hypercare activities.
• Delivered end-user

• Assisted with Employee Central and ECSC implementation activities, including configuration and testing support.
• Supported HRIS troubleshooting and issue resolution.
• Participated in UAT and system validation activities.
• Worked with senior consultants to support implementation milestones and project transitions.

Pursued a Master of Technology in Electronics Circuit and System Design, focusing on advanced electronic systems and circuit design.