Open to opportunities

Danielle Solomon

@daniellesolomon

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Customer service specialist with 15+ years' experience delivering reliable, patient-focused support.

United States

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What I'm looking for

I am seeking a customer-focused role where I can apply my 15+ years of service experience, use medical office and coding knowledge, and contribute to efficient, empathetic support and process improvements.

I am a customer service specialist with over 15 years of experience across retail, food service, delivery, and remote call-center environments. I hold an Associate's Degree in Medical Office Administration with a focus on Medical Insurance Coding and have hands-on experience in medical office systems, emergency department front desk internship, and high-volume customer-facing roles.

I consistently manage accounts, train and schedule staff, handle inventory and cash procedures, and resolve inbound customer inquiries professionally. I bring proven reliability, strong computer proficiency, and a commitment to improving service processes and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

QVC

Feb 2024 - Mar 2025 (1 year 1 month)

Handled inbound customer inquiries in a remote call center, managed customer accounts and credits, and provided feedback to improve call processes over a one-year period.

Customer Service Call Center Account Management Remote Support CRM Quality Assurance Communication

Delivery Driver

DoorDash

Oct 2021 - Dec 2024 (3 years 2 months)

Interpreted delivery instructions and completed timely food deliveries across Charlotte, maintaining customer satisfaction and order accuracy.

Time Management Customer Service Order Accuracy GPS Reliability Communication

Expedite Server

Maxwell's Tavern

Jun 2021 - Jun 2023 (2 years)

Inspected and transported quality food to customers, maintained ServSafe standards, and performed under high-volume peak hours while managing sauce prep and restocking.

Food Safety High Volume Management Time Management Quality Control

Restaurant Manager

McDonald's

Aug 2009 - Oct 2020 (11 years 2 months)

Managed new hires, employee scheduling, inventory and truck orders, and company cash handling including safe and bank deposits over an 11-year tenure.

Team Leadership Scheduling Inventory Management Hiring Training Operations Customer Service

Education

Degrees, certifications, and relevant coursework

South Piedmont Community College

Associate Degree, Medical Office Administration

Completed an Associate Degree in Medical Office Administration with specialization in medical insurance coding; included an emergency department front desk internship.