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Mahvash Feroze

@mahvashferoze

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PMP-certified Technical Account Manager driving cloud migrations, generative AI, and customer success.

United Kingdom

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What I'm looking for

I seek senior roles driving cloud/AI transformations with strong cross-functional teams, C-level engagement, measurable ROI, and opportunities to scale post-sales success and delivery governance.

I am a PMP-certified Technical Account Manager with over eight years delivering enterprise-scale cloud solutions and generative AI transformations across EMEA, the US, and the Middle East. I specialize in end-to-end cloud migration, post-sales success, and executive stakeholder engagement.

I have led £2M+ AWS and Azure portfolios, resolved a 26-hour Severity 1 outage, and orchestrated product launches that generated $68K on day one. I combine technical integration, analytics, and consultative selling to maximize ROI and customer satisfaction.

My strengths include designing governance frameworks, driving adoption through tailored success plans, and mentoring teams on cloud capabilities and sprint methodologies. I deliver measurable outcomes such as 400% improvement in satisfaction metrics, faster time-to-value, and reduced deployment cycles.

I bring cross-functional leadership across product, engineering, sales, and support to align technical feasibility with business objectives. I seek opportunities to continue scaling cloud and AI transformations while influencing C-level strategy and delivering predictable, compliant outcomes.

Experience

Work history, roles, and key accomplishments

Current

Project Implementation Manager

Current

Teradata

Feb 2023 - Present (2 years 10 months)

Led £2M+ AWS and Azure cloud migration portfolio for 20+ EMEA clients, ensuring 100% SLA adherence and driving a 400% improvement in customer satisfaction while resolving major incidents and reducing turnaround times by 30%.

Cloud Migration AWS Microsoft Azure Stakeholder Management Incident Response Governance Data & Analytics Salesforce

Customer Success Specialist

Suade Labs

Mar 2022 - Feb 2023 (11 months)

Increased account retention by 40% and drove 35% product adoption through tailored success plans and cross-functional collaboration for RegTech SaaS customers, reducing deployment time by 30%.

& Customer Success SaaS Onboarding Renewal Management Stakeholder Engagement Process Optimization

Senior Customer Success Manager

Propway Ltd

May 2020 - Feb 2022 (1 year 9 months)

Managed support and QA teams to reduce support tickets by 20% and decrease system flaws by 28%, improving SLA adherence by 18% and driving a 26% sales uplift through product updates.

& Customer Success Quality Assurance Team Leadership SLA Management QA Processes Product Feedback Technical Documentation Process Improvement

Regional Operations Manager

Ilaan.com Ltd

Sep 2018 - Dec 2020 (2 years 3 months)

Led regional sales and operations delivering 325+ new customers and 40% revenue growth via onboarding programs, subscription models, and cross-functional go-to-market coordination.

Regional Sales Onboarding Customer Acquisition Revenue Growth Program Design Budgeting Partner Development

Manager Customer Success

360factors Inc.

Jul 2017 - Aug 2018 (1 year 1 month)

Built onboarding flows and knowledge bases to automate success journeys, achieving operational improvements and driving a 400% improvement in customer satisfaction and 96% NPS.

Onboarding Knowledge Management & Customer Success WalkMe NPS Change Management Process Automation

Lead Product Manager

Arthur Lawrence

Jan 2016 - Feb 2017 (1 year 1 month)

Led Agile product launches across regional markets, coordinating 15+ development teams and achieving 25% cost savings via vendor negotiations while executing multi-channel go-to-market plans.

Product Management Agile Roadmapping Vendor Management GTM Strategy Stakeholder Management

Marketing & Product Launch Lead

Mastercard Middle East Africa FZ LLC

Mar 2015 - Jun 2016 (1 year 3 months)

Coordinated multi-country product launches and campaigns with financial institutions, driving large-scale user adoption (210K+ weekly users) and managing regulatory contract alignment across markets.

Product Launch Campaign Management Partner Relations Event Management Budget Management Go To Market Stakeholder Engagement

Education

Degrees, certifications, and relevant coursework

Kaplan International College London

ACCA Advanced Diploma in Accounting and Business, Accounting and Business

Completed the ACCA Advanced Diploma in Accounting and Business covering financial accounting, management accounting, corporate law, taxation, audit & assurance, financial management, and strategic business analysis.