April Toure

Transport Uber users to their requested location using the Uber app.

Primary point of contact for all incoming calls; directed calls to appropriate departments, assigned and managed pagers for healthcare personnel, announced medical emergencies, monitored emergency alarms, and provided basic information to callers.

Answered phone calls, scheduled appointments, scanned confidential and medical documents, handled insurance verification and demographics, and interacted with patients face-to-face, via phone, and email.

Collected and scanned items, packed items into boxes to be shipped to Amazon's customers.

Managed appointment scheduler, transferred calls to tax professionals, greeted clients, confirmed personal information, filed documents, scanned and printed documents, answered questions, handled inbound/outbound calls, and performed office work.

First line of contact to prospects interested in refinancing or purchasing a home; made outbound calls through Velocify and Five9 systems while gathering information from customers to pass along to branches.

Handled inbound and outbound calls and questions, scheduled appointments, set appointment reminder calls, and transferred calls to necessary departments.

Greeted customers, provided excellent customer service, escorted customers to designated tables, and filled in where needed.

Maintained trackers, processed complex incoming and outgoing mail workflows, and supported workflow refinements.

Answered calls and recorded messages, organized student files, created documents and PowerPoints, and provided students with excellent customer service.

Earned a high school diploma with a general study focus.

Pursuing a Bachelor's degree in Healthcare Management, with related coursework including volunteering at Metro Health Hospital.