April Pattershall

I’m a dedicated customer service professional with over 18 years of experience providing exceptional customer support, resolving complaints, maintaining accurate records, and using computer systems in fast-paced environments. I bring strong communication, organization, and problem-solving skills, with a proven ability to work independently and manage multiple priorities.

Most recently, I’ve worked as a Customer Service Representative at C.N. Brown (South Paris, Maine) from March 2021 to May 2026, assisting customers in person and by telephone for products, services, billing concerns, and account inquiries. I process payments, refunds, exchanges, and account adjustments accurately, collaborate with management and other departments to resolve complex issues, and use computerized systems to document and track customer information.

Before that, I worked as a Mail Handler with the United States Postal Service (USPS) in Scarborough, Maine from July 2007 to February 2021, processing and distributing high volumes of mail while meeting strict deadlines. I operated computerized scanning and tracking systems, verified addresses and documentation, trained new employees, and maintained high productivity through attention to detail and reliable teamwork.