Open to opportunities

Kattie User

@kattieuser

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Dependable remote customer service specialist with technical support experience.

United States

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What I'm looking for

I seek remote customer-support roles where I can apply technical troubleshooting, provide excellent client communication, work independently on night/overnight shifts, and contribute to process improvements and high customer satisfaction.

I am a dependable, detail-oriented customer service professional with experience in technical support and postal operations. I have a proven track record supporting clients via phone, chat, and email, troubleshooting issues, documenting interactions, and escalating complex cases to resolution while maintaining high customer satisfaction.

I excel in fast-paced environments and independent work, demonstrating strong time management, multitasking, and conflict-resolution skills. I am adaptable, available for night and overnight remote shifts, and committed to improving processes and leading efforts that enhance efficiency and customer outcomes.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

United States Postal Service

Jan 2019 - Jan 2020 (1 year)

Delivered customer service in a fast-paced postal environment, handled inquiries and package transactions accurately, and collaborated with team members to ensure timely service delivery.

Package handling Customer Service Cash Handling Complaint Resolution Time Management Multitasking Team Collaboration

Customer Service Representative

Teleperformance

Sep 2014 - Oct 2016 (2 years 1 month)

Provided technical support and customer service via phone and email, troubleshooting issues and resolving inquiries while maintaining high customer satisfaction during high call volumes.

Technical Support Phone Support Email Support Troubleshooting CRM Data Entry Multitasking Escalation Management