ENEvia Nuraini
@evianuraini
Hospitality leader with 10 years' experience driving guest satisfaction and revenue.
IndonesiaWhat I'm looking for
I am a hospitality professional with 10 years of experience focused on front office operations, guest relations, and revenue management across multi-property environments. I have supported owners as an executive assistant manager, overseeing day-to-day operations and high-level project execution while ensuring alignment with business goals.
I have led teams to deliver exceptional guest experiences, managed reservations and revenue, and fostered strong relationships with agents and partners in both hospitality and real estate. My background includes roles in guest relations, GRO supervision, and property-focused client management.
I am enthusiastic about contributing to growth in hospitality and real estate, improving service standards, and building long-term client relationships through clear communication, upselling, and operational excellence.
Experience
Work history, roles, and key accomplishments
Executive Assistant Manager
Bali Bliss Properties
Jan 2024 - Present (1 year 9 months)
Acts as the owner's trusted right-hand overseeing day-to-day operations and project execution across property development and management portfolios, improving operational alignment with business goals.
Agent Relationship Manager
Bali Bliss Properties
Oct 2024 - Dec 2024 (2 months)
Fostered relationships with real estate agents and multinational partners to enhance sales and ensure smooth communication and transactions for the developer.
FO & Guest Relations Manager
CPM Bali by Cansau Properti
May 2022 - Oct 2024 (2 years 5 months)
Oversaw front office staff, managed room availability, and ensured seamless guest experiences to maintain service standards and guest satisfaction.
GRO Supervisor
Playground Waves Lodge
Mar 2021 - Oct 2021 (7 months)
Managed a team, handled guest complaints, and applied upselling techniques to improve guest satisfaction and revenue.
Cluster Reservation Manager
Plataran Indonesia Hotel
Oct 2019 - Oct 2020 (1 year)
Managed multi-property reservations and implemented strategies to maximize revenue and occupancy across the cluster.
GRO Supervisor
Apsara Beachfront Resort and Villa
Oct 2017 - Mar 2019 (1 year 5 months)
Provided frontline guest services, handled inquiries and upselling, and maintained high standards of customer care.
Education
Degrees, certifications, and relevant coursework
Ambarukmo Institute of Tourism (STiPRAM)
Bachelor of Tourism Management, Tourism Management
Bachelor of Tourism Management focused on hospitality and tourism operations.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Social media
Job categories
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