Open to opportunities

Simon Peter

@simonpeter1

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Adaptable individual with strong administrative and communication skills.

Uganda

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an adaptable and enthusiastic professional with a strong background in information technology and customer service. My experience includes managing high volumes of inbound and outbound calls, where I successfully improved customer satisfaction ratings by 20%. I pride myself on my ability to communicate effectively and build strong working relationships with diverse teams.

Throughout my career, I have taken on various roles, including Collection Officer and Regional Sales Representative, where I implemented effective strategies that resulted in a 15% decrease in overdue accounts. My educational background includes a Diploma in Information Technology, which has equipped me with essential skills in data management and IT systems, further enhancing my ability to contribute to team productivity.

Experience

Work history, roles, and key accomplishments

Current

Call Center Operator

Current

Unateus International

Jan 2024 - Present (1 year 4 months)

Managed a high volume of inbound and outbound calls, improving customer satisfaction ratings by 20%. Streamlined communication processes between departments, reducing customer query resolution time by 25%.

CRM Teamwork Microsoft Office Google Meet

Collection Officer

Boda Boda Banja Ltd

Jan 2023 - Jan 2024 (1 year)

Implemented effective collection strategies, resulting in a 15% decrease in overdue accounts. Enhanced customer feedback mechanisms for quicker response times.

Collections Strategies Customer Feedback Teamwork Microsoft Office CRM

Field Investigation Officer

Boda Boda Banja Ltd

Jan 2022 - Jan 2023 (1 year)

Conducted field investigations and data collection to support operational efficiency and decision-making.

Data Collection Teamwork Microsoft Office CRM

Regional Sales Representative

Volantis Company Ltd

Jan 2021 - Jan 2022 (1 year)

Managed sales operations in the Eastern region, focusing on customer relationship management and sales strategy implementation.

Sales Management Customer Relationship Management Teamwork Microsoft Office

Merchandiser

HMH-Rainbow Ltd (Yo-Kuku)

Jan 2018 - Jan 2019 (1 year)

Oversaw product placement and inventory management to optimize sales performance and customer satisfaction.

Inventory Management Teamwork Microsoft Office

Sales Executive

HMH-Rainbow Limited (Yo-Kuku)

Jan 2017 - Jan 2018 (1 year)

Executed sales strategies to drive revenue growth and enhance customer engagement.

Sales Strategy Customer Engagement Teamwork Microsoft Office CRM

Education

Degrees, certifications, and relevant coursework

Uganda Institute of Information and Communications Technology

Diploma, Information Technology

2011 - 2013

Activities and societies: Enhanced technical support skills through hands-on projects during the IT course, contributing to increased team productivity.

Completed a Diploma in Information Technology for Business, gaining skills in data management and IT systems.