Open to opportunities

Claire Ayesiga

@claireayesiga

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Sales and customer-success leader driving revenue and retention.

Uganda

Message

What I'm looking for

I seek a remote-friendly role leading sales or customer-success teams where I can scale revenue, improve retention, coach performers, and use CRM-driven processes to deliver measurable business outcomes.

I am a results-driven sales, customer success, and business development professional with over 10 years of experience managing client portfolios, leading teams, and driving revenue growth. I thrive in remote-first environments and have a track record of transforming underperforming units into high-performing teams.

My background includes building and scaling telesales operations, managing portfolios across remote and in-office settings, and consistently meeting or exceeding sales, retention, and portfolio targets. I am skilled in lead generation, CRM-driven outreach, KPI tracking, and virtual client engagement.

Notable achievements include growing a loan portfolio from zero to UGX 1.5B, expanding a telesales team from 2 to 9 members and making it the top-performing unit, and strengthening client networks to boost loyalty and portfolio quality. I combine strong coaching and performance management with data-informed sales execution.

I pursue roles where I can use my coaching skills, remote sales experience, and operational know-how to scale teams, optimize customer journeys, and deliver measurable revenue and retention improvements.

Experience

Work history, roles, and key accomplishments

Current

Inside Sales Representative

Current

Report Owls

Oct 2025 - Present (2 months)

Provide remote inside sales support for clients disputing credit report inaccuracies, guiding dispute processes and maintaining CRM records while meeting performance and quality targets.

Remote Sales Customer Education CRM Dispute Resolution Performance Tracking Active Listening

Senior Portfolio Manager

HCH Financial Services Ltd

May 2019 - Jun 2025 (6 years 1 month)

Managed and grew a diverse client portfolio through remote and in-person engagement, achieving monthly and quarterly revenue targets while maintaining low PAR/NPA and identifying product penetration opportunities.

Portfolio Management Customer Retention Remote Engagement PAR NPA Management Revenue Growth CRM

Business Service Centre Manager

EFC Uganda Ltd

Jan 2017 - Apr 2019 (2 years 3 months)

Oversaw branch operations to achieve profitability and exceed sales targets, managed customer portfolios with emphasis on service quality and risk management, and coached teams to improve performance.

Branch Operations Sales Strategy Team Leadership Risk Management Customer Experience performance reporting Coaching

Call Centre Manager

EFC Uganda Ltd

Mar 2016 - Jan 2017 (10 months)

Built and operationalised the company call centre, recruiting and training a telesales team of 9 and driving product penetration through structured outbound calling and data-driven process improvements.

Call Centre Setup Telemarketing Recruitment Training Outbound Sales Process Improvement Team Management

Customer Service Officer

EFC Uganda Ltd

Sep 2015 - Mar 2016 (6 months)

Handled client complaints and escalations, investigated internal fraud concerns, and conducted customer satisfaction surveys to support service and marketing initiatives.

Customer Service Client Satisfaction Surveys Escalation Management

Credit Officer - Housing Product

EFC Uganda Ltd

Feb 2014 - Oct 2015 (1 year 8 months)

Evaluated loan applications for risk and compliance, and built a housing loan portfolio from zero to UGX 1.5B through active prospecting and targeted sales strategies.

Risk & Compliance Prospecting Sales Strategy Client Onboarding

Sales Officer

Bank of Africa

May 2011 - Dec 2013 (2 years 7 months)

Marketed and sold banking products, identified untapped markets, contributed to sales campaigns, and achieved recognition as Best Salesperson for three consecutive months.

Retail Sales Market Development Marketing Campaigns Customer Acquisition Relationship Building