Anusha Moothoosamy
@anushamoothoosamy
I resolve technical customer issues, improve support processes, and train users across global platforms.
MauritiusWhat I'm looking for
At LittleBig Connection, I serve as the main technical contact for users worldwide, managing Level 2 support requests, assisting with escalations, and delivering user and partner training.
I've built six years of customer support experience across LittleBig Connection, Expand Holding Technology, Ineland, Techmode Outsourcing, and Outremer Telecom. I troubleshoot issues using ITIL standards, document incidents accurately, collaborate with cross-functional teams, and work to SLAs and KPIs.
I enjoy identifying recurring customer needs, improving processes, mentoring junior agents, and providing clear, empathetic support across email, calls, chat, and screen sharing.
Experience
Work history, roles, and key accomplishments
Customer Support Office
LittleBig Connection
Nov 2023 - Present (2 years 9 months)
Act as the go-to expert for the platform and the main technical contact for users worldwide. Manage Level 2 support requests, troubleshoot technical issues following ITIL standards, and work closely with agile squads.
Education
Degrees, certifications, and relevant coursework
Anusha hasn't added their education
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