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Ashfaq Kinoo

@ashfaqkinoo

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Customer support and administrative specialist focused on proactive client service.

Mauritius

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What I'm looking for

I’m looking for a customer-focused role where I can combine technical support, administrative accuracy, and bilingual client communication. I want to maintain high SLA performance, resolve complex issues quickly, and contribute to a collaborative team that values proactive service.

I’m a dedicated and adaptable Customer Support and Administrative Specialist with over 8 years of experience in client service, technical support, and administrative operations. I bring a proven ability to resolve complex issues while keeping service quality high for both clients and internal stakeholders.

I’m bilingual in French and English, and I’m comfortable working with HR processes, record-keeping, and data entry with a strong focus on SLA adherence. I aim to maintain customer satisfaction through proactive support, clear communication, and careful documentation.

Across roles like Call Center Agent and Technical Agent, I delivered technical support for internet and TV services, diagnosed connectivity and equipment issues, and achieved customer satisfaction KPIs. I also supported billing and account queries, maintaining a high-resolution rate through effective problem-solving.

I’ve combined customer-facing service with leadership and safety responsibilities, including supervising teams and working as a first aider with emergency coordination and accurate treatment record maintenance. I’m motivated by continuous improvement, collaboration, and delivering reliable results under time and task demands.

Experience

Work history, roles, and key accomplishments

First Aider & Administrative Clerk

Princes Tuna

Aug 2022 - Sep 2024 (2 years 1 month)

Provided first aid and coordinated follow-up hospital referrals during emergencies. Maintained accurate treatment records and employee health documentation while supporting administrative queries and employee record management.

First aid Emergency Response Referral Coordination Data Entry Administrative Support

Camera Operator

Princes Tuna

Jan 2020 - Jul 2022 (2 years 6 months)

Monitored workplace activities to support staff safety and help prevent incidents. Supported health and safety compliance reporting and investigations.

Health & Safety Compliance Reporting Problem Solving Documentation Team Collaboration

Foreperson & Printer Operator

Princes Tuna

Jan 2018 - Dec 2019 (1 year 11 months)

Supervised production teams to maintain quality and operational efficiency. Operated and maintained printing equipment to ensure accurate product labeling.

Team Supervision Quality Assurance Production Operations Product Labeling Operational Efficiency Documentation Team Leadership

Quality Control Agent

Princes Tuna

Jan 2017 - Dec 2017 (11 months)

Performed compliance checks on canned tuna production against industry standards. Reported non-conformities and recommended corrective actions to improve product quality.

Quality Control & Compliance Food Production QA Process Improvement Attention To Detail

Call Center Agent

Euro CRM

Jan 2016 - Dec 2016 (11 months)

Assisted French-speaking clients with billing concerns and account queries. Maintained a high resolution rate through effective problem-solving and client communication.

Customer Support Billing Support Problem Solving Conflict Resolution CRM Ticketing (Basics)Documentation

Technical Agent

Outremer Telecom

Jan 2015 - Dec 2015 (11 months)

Provided technical support for internet and TV services to French customers. Diagnosed and resolved connectivity and equipment issues to achieve customer satisfaction KPIs.

Technical Support Network Troubleshooting Connectivity Diagnostics Customer Satisfaction Case Documentation CRM Ticketing (Basics)

Team Leader

Waterhouse Products Ltd

Jul 2014 - Dec 2014 (5 months)

Supervised a team of 10 to ensure operational goals were met. Promoted collaboration and supported on-time task execution.

Team Leadership On Time Delivery Task Management Communication

Grocery Clerk

Shoprite Supermarket

Nov 2013 - Jun 2014 (7 months)

Monitored stock levels, replenished shelves, and supported day-to-day store operations. Handled customer queries while maintaining accurate product availability.

Stock Monitoring stock replenishment Customer Service Time Management Team Collaboration Attention To Detail