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@ashwin0717gunness
Detail-oriented admin and data specialist with strong analytical skills.
I am a detail-oriented and adaptable professional with extensive experience in administrative support, data management, and customer service. My career has been marked by a commitment to streamlining workflows and maintaining accurate records, which has significantly contributed to operational efficiency in every role I've undertaken.
Currently, I work as a Customer Support Representative at Resolvable, where I assist customers with inquiries and troubleshooting, ensuring a high level of service through various communication channels. My previous roles, including Customer Support Admin Support Officer and Container Inspector, have honed my skills in data organization and process improvement, allowing me to effectively manage complex administrative tasks.
I am now seeking a data analyst or admin role where I can leverage my expertise in data management and problem-solving to contribute to a dynamic team. I am passionate about using my analytical skills to drive improvements and enhance operational processes.
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Work history, roles, and key accomplishments
Resolvable
Jan 2024 - Present (1 year 10 months)
Assisted customers with inquiries, troubleshooting, and issue resolution. Provided excellent customer service through phone, email, and chat support.
Medlog (Mauritius) Ltd
Jan 2021 - Dec 2023 (2 years 11 months)
Performed thorough inspections of shipping containers to ensure compliance with international safety and quality standards. Documented and reported any structural damage, wear, or safety concerns, ensuring timely maintenance and repairs.
Giordano (HV Holdings)
Jan 2020 - Dec 2021 (1 year 11 months)
Supervised staff, managed inventory, and optimized store performance. Trained employees on customer service, sales, and merchandising.
Cortefiel (Luxemerken)
Jan 2019 - Dec 2020 (1 year 11 months)
Supported day-to-day store operations and customer interactions. Assisted with merchandising and stock management.
Atalian Servest (Global Services)
Jan 2023 - Present (2 years 10 months)
Managed long-term absence cases and occupational health referrals. Processed administrative requests, ensuring accuracy and compliance.
Degrees, certifications, and relevant coursework
Certificate, General Studies
Completed the School Certificate program at International College, focusing on foundational academic subjects. This program provided a strong base in various disciplines essential for further education.
Certificate, Data Management
Undertook training in Data Management at the Mauritius Maritime Training Academy. This course equipped me with essential skills in organizing and handling data relevant to maritime operations.
Certification, Maritime Operations
Obtained the Standards of Training Certification & Watchkeeping for Seafarers (STCW). This certification is crucial for maritime professionals, ensuring compliance with international safety and operational standards.
Certification, Printing Technology
Completed training in Plate Making & Machine Printing at MITD. This program provided practical skills in printing processes and machinery operation.
License, Logistics & Material Handling
Acquired a Forklift License, demonstrating proficiency in operating forklift machinery safely and efficiently. This certification is essential for roles requiring material handling and logistics support.
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