denise boateng

Provide high-volume inbound/outbound customer service for Medicare plans, resolving issues, de-escalating frustrated callers, and delivering empathetic support while meeting performance targets.

Answered and routed incoming calls, troubleshot caller issues, and directed contacts to appropriate departments while providing advice and training for new hires.

Performed sanitation tasks, chemical handling, equipment operation, and SSOP/GMP compliance while addressing reoccurring sanitation issues and maintaining productivity.

Processed inventory, picked and packed customer orders, operated scanners and loading procedures, and ensured quality standards for shipments.

Operated paint production and packaging equipment, monitored product quality, participated in safety programs, and supported material handling and shipping tasks.

Managed inbound calls, identified problems, provided caller guidance, and routed inquiries to appropriate teams across multiple seasonal assignments.

Sorted and scanned packages, generated shipping labels, staged LTL/UPS shipments, palletized skids, and operated pallet jacks to maintain shipping accuracy.

Picked orders using RF technology, operated material handling equipment, maintained safety and housekeeping standards, and led assigned continuous improvement tasks.

Delivered front-line customer service in civic and entertainment districts, maintained facility standards, ensured patron safety, and managed large crowds professionally.

Provided remote technical support for users, resolving computer and phone system issues and delivering Excel-based assistance to improve workflow efficiency.

Completed high school diploma with coursework and activities consistent with graduation from Finneytown High School.