Antonius Wibowo
@antoniuswibowo
Customer Support Team Lead at ModSquad supporting customers and improving support workflows.
IndonesiaWhat I'm looking for
At ModSquad, I lead daily Customer Support Team operations and support improvements to customer satisfaction and service efficiency. I also supported the development of a quality assurance program to uphold service standards.
As a Customer Support Advisor at ModSquad, I managed client communications in Indonesian and English across social media and web platforms, and resolved complex customer issues. I coached new and existing team members as a Team Lead, contributing to faster onboarding and increased customer satisfaction scores.
Earlier, I audited transcription projects at Transcribe Guru and Woflow, and transcribed restaurant menu data into structured formats. My experience also includes customer service, reception, and food and beverage roles.
Experience
Work history, roles, and key accomplishments
Led daily operations of the Customer Support Team, enhancing customer satisfaction and service efficiency. Coached new and existing team members, resulting in faster onboarding and increased customer satisfaction scores.
Managed client communications in Indonesian and English across social media and web platforms. Resolved complex customer issues and maintained high satisfaction levels.
Quality Assurance Specialist
Transcribe Guru
May 2021 - Aug 2021 (3 months)
Audited transcriptions for errors, implemented quality control measures, and trained staff on best practices.
Conducted audits of menu transcription projects to ensure compliance with company standards.
Transcribed restaurant menu data into structured formats, enhancing database accuracy.
Customer Service Coordinator
Thepprasit by Big Bee Farm
Jan 2020 - Mar 2020 (2 months)
Delivered customer service and increased sales through product education and demonstrations.
Promoted and sold shore excursions, achieving sales targets, and resolving passenger issues.
Handled guest check-ins, inquiries, and complaints, maintaining excellent service standards.
Provided high-quality food and beverage service, enhancing guest satisfaction.
Managed food and beverage services, contributing to a positive guest experience.
Sales Executive
Zhulian (Thailand) Co., Ltd.
Jan 2012 - Apr 2012 (3 months)
Achieved sales objectives through effective client engagement and strategic sales approaches.
Education
Degrees, certifications, and relevant coursework
Sekolah Tinggi Ilmu Komunikasi Yogyakarta (STIKOM Yogyakarta)
Bachelor's Degree, Communication Science
2021 - 2024
Pursued a Bachelor's Degree in Communication Science from September 2021 to October 2024.
AKINDO (Akademi Komunikasi Indonesia)
Associate's Degree, Public Relations
2007 - 2010
Completed an Associate's Degree in Public Relations from January 2007 to December 2010.
IEEEL Institute
Certified Public Relations (CPR®), Public Relations
Earned the Certified Public Relations (CPR®) certification in March 2022.
EF SET
EF SET English Certificate (C2 Proficient), English
Grade: 79/100
Earned the EF SET English Certificate (C2 Proficient) in September 2022.
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
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