Open to opportunities

YUDHA User

@ariadiyudha

Message

Supervisor Customer Service Specialist

Indonesia

Message

What I'm looking for

Seeking a challenging role that leverages my leadership and customer service skills to drive business growth and excellence.

As a dedicated supervisor in the customer service sector, I manage a team handling interactions with hundreds to thousands of customers. My strong leadership skills and ability to effectively manage large teams have been instrumental in my rapid advancement to this role. With a focus on delivering high-quality service and fostering a positive team environment, I continually strive to improve processes and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Supervisor Customer Service

Current

Shopee

Mar 2021 - Present (4 years 3 months)

Supervised customer service team to ensure excellent customer experience.

Customer Service Team Management Leadership Communication

Customer Service Team Lead

TELEPERFORMANCE

Sep 2021 - Feb 2022 (5 months)

Coached and developed agents to improve customer service performance. Implemented programs to enhance agent skills.

Coaching Customer Service Performance

Team Leader Customer Service

MITRACOMM EKASARANA PROJECT TRAVELOKA

Jul 2021 - Sep 2021 (2 months)

Led a team of 52 agents from 2 divisions, ensuring they met Traveloka's KPI targets. Coached and developed new agents in the Payment division. Monitored daily performance with real-time salesforce reports.

Leadership Coaching Performance Monitoring Salesforce Customer Service KPI Analysis

Quality Assurance Customer Service

MITRACOMM EKASARANA PROJECT TRAVELOKA

Mar 2021 - Jul 2021 (4 months)

Analyzed, evaluated, and determined strategies to improve customer service KPIs. Presented performance reports to Traveloka clients.

Quality Assurance Customer Service KPI Analysis performance reporting Traveloka Platform

Associate

Shopee

Feb 2022 - Present (3 years 4 months)

Assisted in customer service operations and ensured timely resolution of customer issues.

Customer Service Time Management Problem Solving Communication

Act. Team Leader Customer Service

MITRACOMM EKASARANA PROJECT TRAVELOKA

Sep 2020 - Mar 2021 (6 months)

Led a team of customer service agents, ensuring they met Traveloka's KPI targets. Coached and developed agents to improve performance.

Leadership Coaching Customer Service KPI Analysis Performance

Person In Charge Customer Service

MITRACOMM EKASARANA PROJECT TRAVELOKA

Apr 2019 - Sep 2020 (1 year 5 months)

Managed customer service operations, ensuring KPI targets were met. Coordinated with teams to improve performance.

Customer Service KPI Analysis Performance Team Coordination

Export Staff

UNGARAN SARI GARMENT

Aug 2018 - Jan 2019 (5 months)

Prepared and checked export-import documents. Monitored exports to ensure legal compliance and administrative readiness.

Document Management Compliance Monitoring

Team Leader

Unknown

Led a team to achieve targets in CSAT, Productivity, and QA Score. Implemented strategies to improve agent performance, provided feedback and coaching, and maintained a low attrition rate.