Deri Dwi Koto
@deridwikoto
I lead content moderation teams and deliver quality, policy, and annotation support.
IndonesiaWhat I'm looking for
I lead content moderation operations at TELUS Digital, supporting moderators to meet quality and operational targets through KPI monitoring, coaching, floor support, and policy-escalation handling.
I've also led customer service teams handling high-volume live chat, supported quality assurance and training, and work remotely on image and audio annotation, transcription, rating, and quality checks.
Experience
Work history, roles, and key accomplishments
Data Annotator - Image & Audio
Freelance
Jan 2025 - Present (1 year 8 months)
Annotate and review image data based on project guidelines. Perform image labeling and quality checks, and work on audio transcription and rating tasks.
Lead and support a team of content moderators to meet quality and operational targets. Monitor KPIs including accuracy, AHT, productivity, utilization, and attendance, and provide coaching and floor support.
Customer Service Lead
Boya Guozi Casino Hotel
Mar 2022 - Apr 2023 (1 year 1 month)
Supported a customer service team handling 600+ live chats daily. Monitored productivity, response time, and service quality, and provided coaching and handled escalations.
Customer Service Lead
PT Infomedia Nusantara
Sep 2021 - Jan 2022 (4 months)
Supported daily operations, team KPIs, and customer escalations. Handled 100–200 customer chats daily for users across Malaysia, Singapore, and the Philippines.
Customer Service Representative
PT Infomedia Nusantara
Aug 2020 - Aug 2021 (1 year)
Handled 100–200 customer chats daily for users across Malaysia, Singapore, and the Philippines. Supported daily operations and customer escalations.
Sales Trainer
PT Home Credit Indonesia
Nov 2019 - May 2020 (6 months)
Conducted onboarding and training for sales agents and partners. Supported performance assessments and daily operations.
Quality Assurance
PT Bosung Indonesia
Mar 2018 - Nov 2019 (1 year 8 months)
Performed quality checks and supported process improvement. Assisted with root cause analysis and customer audits.
Sales Consultant
PT Accentuates
Mar 2017 - Feb 2018 (11 months)
Managed product sales and supported customer needs.
Education
Degrees, certifications, and relevant coursework
Universitas Putra Indonesia "YPTK"
Bachelor of Economy, Marketing
2012 - 2017
Bachelor of Economy in Marketing from Universitas Putra Indonesia "YPTK" from 2012 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Job categories
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