Open to opportunities

Antonio User

@antoniouser4

Message

Customer service and team leader skilled in sales, data encoding, and operational excellence.

Philippines

Message

What I'm looking for

I am looking for a customer-facing or operations role where I can lead teams, improve processes, and deliver excellent service while growing professionally.

I am a dedicated customer service professional with extensive experience in frontline support, team leadership, sales, and data encoding. I consistently deliver exceptional service, maintain composure under high volume, and have been recognized as a Top Agent while resolving complex customer concerns.

As a lineman team leader, I led teams to exceed daily targets, implemented safety protocols that yielded zero accidents for over 12 months, and used technology to optimize workflows and resource allocation. I have hands-on experience in warehouse operations, dispatch coordination, and data accuracy from earlier roles as a data encoder and warehouse encoder.

I bring strong communication, troubleshooting, and time-management skills, plus practical training in computer hardware and servicing. I seek to contribute operational discipline, customer-first thinking, and continuous improvement to a dynamic organization.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Concentrix Daksh Philippines

Nov 2022 - Nov 2025 (3 years)

Handled high-volume customer inquiries for Uber Eats, trained new hires while maintaining performance metrics, and was recognized as a Top Agent for select months.

Customer Support Salesforce Time Management MS Office

Lineman Team Leader

JCF Telephone Service

Aug 2021 - Sep 2022 (1 year 1 month)

Led a lineman team for PLDT and Globe projects to consistently meet daily targets, implemented safety protocols yielding zero accidents for over 12 months, and optimized workflows with technical tools.

Team Leadership Field Operations Safety Compliance Resource Allocation Communication Reporting

Sales Personnel

Enigma Manila

Jul 2018 - Mar 2020 (1 year 8 months)

Promoted and sold accessories and gemstones, engaged customers to assess needs and preferences, and managed inventory and visual displays to support sales.

Retail Sales Customer Engagement Inventory Management Merchandising Product Knowledge Communication Sales Reporting

Warehouse Encoder

Rizal Poultry and Development

Jul 2016 - Nov 2017 (1 year 4 months)

Processed inventory and delivery records accurately, checked daily inventory, handled customer inquiries, and produced reports to improve operations and save time using software tools.

Data Entry Inventory Management Reporting MS Office Data Integrity Time Management

Warehouse Encoder

Golden ABC

Oct 2015 - Feb 2016 (4 months)

Maintained organized and clean workspace, produced reports to inform strategic decisions, and supported operations that drove sales growth.

Data Entry Warehouse Organization Reporting Inventory Control MS Office Process Improvement

Dispatcher

MACE Shuttle Services

Mar 2014 - Jan 2015 (10 months)

Streamlined communication between drivers and customers, implemented tracking systems to boost accountability, resolved conflicts quickly, and analyzed data trends to improve dispatch outcomes.

Dispatch Operations Communication Tracking Systems Conflict Resolution Data Analysis Customer Service Reporting

Data Encoder

EBT DataCenter

Jan 2013 - Oct 2014 (1 year 9 months)

Accurately processed and proofread data, collaborated with cross-functional teams to ensure data integrity, and maintained confidentiality and compliance with data protection practices.

Data Entry Proofreading Data Integrity Confidentiality MS Office Accuracy Cross Functional Collaboration

Education

Degrees, certifications, and relevant coursework

San Mateo Municipal College

NC II, Computer Hardware and Servicing

2009 - 2011

Grade: high distinction

Activities and societies: Hands-on workshops; practical and theoretical assessments

Completed the Computer Hardware and Servicing NC II program with high distinction, achieving top practical and theoretical assessment scores and participating in hands-on workshops to enhance technical skills.