ROBILYN OLIVA
@robilynoliva
Dynamic customer service representative with proven leadership skills.
PhilippinesWhat I'm looking for
I am a dynamic professional with a proven record in customer service, having excelled at Teleperformance Philippines. My experience encompasses both call center operations and technical support, where I have consistently enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
As a supervisor at L&G Garments, I demonstrated strong leadership by enhancing team productivity and ensuring smooth workflow. My ability to implement efficient solutions and set clear expectations for staff has led to significant improvements in team performance and customer satisfaction. I am adept at documentation and reporting, which has streamlined communication efforts across departments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Arowwai Industries
Jun 2022 - Oct 2024 (2 years 4 months)
Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner. Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold time for customers. Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Office Clerk
Texray/TQM Textile
Aug 2013 - Mar 2021 (7 years 7 months)
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment. Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Supervisor
L&G Garments
Jun 2009 - Aug 2013 (4 years 2 months)
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows. Increased team productivity by implementing efficient solutions and workflows and setting clear expectations for staff members.
Education
Degrees, certifications, and relevant coursework
St. Claire College of Calooca
Computer Programming
2001 - 2003
Studied the fundamentals of computer programming. Focused on core programming concepts and techniques relevant to the field.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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