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Antonio Scafati

@antonioscafati

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Senior Specialist at Too Good To Go, scaling sales models and building Looker dashboards adopted nationally.

Italy

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What I'm looking for

Operations, Sales, Customer Success, Strategy, Growth

Strategic Commercial & Operations Leader with 9+ years of experience in high-growth marketplaces and tech environments. Skilled at scaling revenue engines across Sales and Customer Success, my strength lies in translating business challenges into structured, field-tested processes.

Whether designing sales playbooks or cancellation prevention systems, streamlining Business Review frameworks to cut prep time by 50%, or building automated Looker dashboards to monitor GMV metrics, I focus on removing operational friction and empower commercial teams to deliver predictable, repeatable results.

Certified in the MEDDICC methodology, I combine pipeline discipline with end-to-end process design to ensure strategy seamlessly translates into day-to-day execution. This focus on process design has consistently driven measurable impact: from boosting sales conversion in underperforming zones to scaling national availability programs for top-tier marketplace partners.

As a Team Lead and Direct Line Manager, I leverage these structured frameworks to coach, mentor, and elevate team performance across the entire HR lifecycle.

Experience

Work history, roles, and key accomplishments

Current

Senior Partner Growth Specialist

Current

Too Good To Go

Jan 2024 - Present (2 years 9 months)

• Commercial Strategy & Process Design: Scaled national frameworks (+17% product availability) and cancellation prevention (2.5% vs 3.1% benchmark)
• Analytics: Built Looker GMV dashboards for sales forecasting
• Team Leadership: Managed direct reports end-to-end with FTE targets
• Commercial Impact: Led 2,500+ B2B accounts (Global Top Performer 2025)

Looker Salesforce CRM Excel Data Analysis Commercial Strategy Process Design Leadership Account Management Revenue Forecasting

Partner Growth Specialist

Too Good To Go

Jan 2021 - Jan 2024 (3 years)

• Account Segmentation & Cadence: Scaled national targeting with channel-specific cadences (+3.6% sales output vs country avg)
• Retention Framework: Mitigated product attrition from 76% to 37% among churn-risk partners
• Strategy & Execution: Led national pricing experiment across 400+ partners and managed a 1,000+ account portfolio

Salesforce CRM Excel Data Analysis Segmentation Retention Pricing Experiments Account Management

Customer Success Team Lead

Sojern

Nov 2019 - Jul 2020 (8 months)

• Team Leadership: Led 4 CS/AM ops across EMEA & APAC
• Process Design: Redesigned onboarding, cutting ramp-up by 33% (3 → 2 months)
• Ops & Execution: Coordinated 900+ ad campaign migrations to new DCO provider with zero disruption

Customer Success Account Management Team Leadership Onboarding Project Management DCO Cross functional Coordination

Quality Analyst - Team Coordinator

Accenture

Aug 2018 - Nov 2019 (1 year 3 months)

• Team Leadership & Calibration: Led 7 Quality Analysts on Meta account as primary POC for SLA compliance and calibrations
• Process & CSAT Impact: Drove FTR from 62% to 76% via root-cause analysis and achieved 90% CSAT (vs 83% avg)
• Operations & Scaling: Designed, A/B tested, and scaled company-wide CX onboarding guides and coaching frameworks

Quality Assurance Root Cause Analysis SLA Compliance A B Testing Coaching Data Analysis CSAT