Antonio MRodriguez

Led daily multilingual KYC identity verification interviews for crypto and fintech clients, achieving a 100% resolution rate and improving global compliance and customer satisfaction across 40+ countries.

Managed localization projects and provided multilingual phone and live chat support in six languages for global media clients, ensuring rapid resolution of complex issues across 30 countries.

Led full website localization into five languages and managed multilingual guest services and reservations, improving international guest experience and operational workflows.

Directed localization of legal, financial, and marketing content and delivered 2,500+ hours of executive English training, improving corporate communication and reducing translation error rates.

Managed localization and foreign trade projects, negotiated logistics to reduce transportation costs by 15%, and opened Asian import channels that increased revenues by 10% over two years.

Supervised language teachers, developed academic and SEO content, and managed localization projects for legal, medical, and technical materials across multiple languages to improve training quality.

Processed consular documents, issued IDs and passports, and translated official materials for the consulate while providing English tutoring to staff and maintaining timely document workflows.

Completed an MBA focused on Foreign Trade & Logistics with coursework in trade operations and supply chain management.

Obtained the ESL Teacher - Teaching Knowledge Test Certification (Cambridge) for English language teaching methodology.

Completed a Bachelor's Degree in International Relations and Translation, covering diplomacy, foreign trade, and translation practice.