Aishat Aderoju

I am a dependable and detail-oriented Customer Support and Data Entry Specialist with over five years of experience in high-volume, fast-paced environments. My commitment to delivering outstanding remote customer service has consistently resulted in a customer satisfaction rating exceeding 95%. I excel in managing sensitive data and supporting cross-functional teams, ensuring that all interactions are handled with professionalism and empathy.

Throughout my career, I have developed a strong proficiency in CRM tools such as Zendesk, Salesforce, and HubSpot, alongside a solid command of Microsoft Office Suite and Google Workspace. My typing speed of over 70 WPM with 98% accuracy allows me to enter and maintain customer records efficiently. I take pride in my ability to resolve customer complaints effectively while meeting response time SLAs, and I have been recognized for exceeding call quality and customer satisfaction KPIs.

In my current role at Transamerica, I have successfully collaborated with remote teams using tools like Microsoft Teams and Slack to streamline communication and support issue resolution. I am dedicated to continuous improvement, regularly generating reports on support trends and conducting data audits to ensure compliance and data integrity.