Latoya Walker

Advocated for members by addressing inquiries and resolving issues, leading to enhanced member satisfaction and loyalty. Answered incoming calls regarding membership benefits and services, and followed up with customers after their interaction with the organization's services.

Delivered exceptional guest service at the front desk, enhancing customer satisfaction and fostering repeat visits. Streamlined check-in processes, reducing wait times and improving overall guest experience.

Provided exceptional customer support, resolving inquiries efficiently and achieving high satisfaction ratings. Assisted with customer care and management skills with banking services, promoting them effectively.

Provided empathetic customer support, enhancing client relationships and ensuring high satisfaction levels. Educated clients on health insurance benefits, empowering them to make informed decisions and increasing policy uptake.

Assisted members with joining/renewing their membership account and provided information about benefits. Resolved member inquiries efficiently, leading to noticeable improvements in response times and overall service ratings.

Completed high school education, gaining foundational knowledge and skills across various subjects. Developed strong communication and interpersonal abilities through coursework and extracurricular activities.