Miya Austin

Provided exceptional guest support by promptly addressing inquiries and concerns through various communication channels, ensuring a seamless and positive experience throughout their stay. Facilitated the booking process for guests, offering personalized recommendations and tailored solutions that align with their needs and preferences, thereby enhancing customer satisfaction and loyalty.

Implemented and enforced safety protocols to ensure a secure environment for guests and property owners, proactively identifying and mitigating potential risks while maintaining a high standard of service. Responded promptly to safety-related inquiries and incidents, utilizing effective communication and conflict resolution skills to assess situations and provide timely solutions that uphold Evolv

Delivered outstanding guest experiences by providing personalized support throughout the reservation process, addressing inquiries, and ensuring seamless communication from booking to check-out. Proactively monitored guest satisfaction through regular follow-ups and feedback collection, utilizing insights to identify opportunities for service enhancement and drive continuous improvement.

Provided exceptional customer service by assisting students and faculty with technical issues related to computer hardware, software, and peripheral devices, ensuring a smooth and efficient lab environment. Monitored computer lab operations and enforced usage policies, maintaining an organized and conducive workspace that supports effective learning and productivity.

Studied Human Development and Family Sciences with a concentration in Community and Family Sciences. Gained knowledge in various aspects of human and family dynamics.