Jalan Carter
@jalancarter
Customer care specialist delivering organized, dependable, customer-focused support.
United StatesWhat I'm looking for
I am a professional, organized, and dependable customer care specialist with hands-on experience in concierge and security roles, focused on enhancing customer experiences and building loyalty through personalized service.
At Hilton Grand Vacations I managed scheduling, data entry, outbound guest confirmations, and eligibility verification while applying strong time management, active listening, and problem-solving skills to ensure smooth guest experiences.
I also worked as a security officer with responsibilities for authorizing entry, patrolling premises, and reporting incidents, and I bring a Class D Security License and a background in customer service ready to contribute to a customer-focused team.
Experience
Work history, roles, and key accomplishments
HVConcierge Agent
Hilton Grand Vacations
Jan 2025 - Present (9 months)
Confirmed guest reservations and made outbound calls to verify timeshare presentation dates, improving guest preparedness and attendance; managed data entry and eligibility verification to streamline check-in. Delivered clear arrival instructions and resolved customer issues to enhance guest experience.
SEPatrolled premises, authorized entry of people and vehicles, and reported suspicious activity and incidents to management to maintain safety and order. Performed regular inspections and maintained a visible security presence to deter incidents.
Customer Service Representative
Workforce Advantage Academy Faneuil
Jan 2021 - Jan 2022 (1 year)
Handled high call volumes, documented customer interactions, and resolved complaints to maintain service quality and customer satisfaction. Applied active listening and consistent follow-up to improve issue resolution rates.
Education
Degrees, certifications, and relevant coursework
Workforce Advantage Academy
Certificate, Customer Service
2021 - 2022
Activities and societies: Answering constant call flow; documenting customer interactions; handling customer complaints; active listening.
Completed customer service representative training focused on call handling, documentation, and complaint resolution.
Faneuil High School
High School Diploma, General Education
2014 - 2018
Activities and societies: Customer service activities and classroom participation.
High school diploma with exposure to customer service and related activities during studies.
Availability
Location
United StatesAuthorized to work in
Job categories
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