Open to opportunities

Khonsu Seshat

@khonsuseshat

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Customer support professional with 25+ years improving client satisfaction and compliance.

United States

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What I'm looking for

I’m looking for a remote customer service role where I can solve problems with empathy, de-escalate conflicts, and maintain meticulous records while supporting high-touch clients. I bring strong problem-solving, organizational skills, and reliable protocol adherence.

I’m a dedicated client support professional with over 25 years of experience in high-touch service environments, including healthcare and hospitality. I’ve built a reputation for improving client satisfaction scores by 75% while maintaining 100% protocol adherence through sensitive communication, de-escalation, and strong administrative accuracy.

In my most recent roles, I collaborated with professionals to develop tailored service strategies, managed strict schedule management, and kept detailed records to ensure full compliance with regulatory standards. I thrive responding to urgent situations under pressure, and I enjoy delivering compassionate, organized support as I pursue a remote customer service role.

Experience

Work history, roles, and key accomplishments

Direct Care Support Specialist

Urgent Home Care Inc

Jun 2023 - Aug 2025 (2 years 2 months)

Improved client satisfaction scores by 75% by developing tailored service strategies and coordinating with care professionals; maintained 100% adherence to prescribed treatment protocols. Ensured complete, regulation-compliant records and resolved urgent emergencies while supporting client independence.

client support Conflict Resolution Care Plan Adherence Regulatory Compliance Record keeping Emergency Response

Caregiver & Family Liaison

Life Tree Inc

Dec 2017 - Apr 2023 (5 years 4 months)

Served as primary family and provider point of contact, delivering sensitive updates and resolving conflicts while coordinating complex scheduling and daily logistics. Provided personalized client care in line with organizational values of compassion and service excellence.

Client Care Conflict Resolution Scheduling Administrative Support Customer Service Empathy Problem Solving

Bartender & Guest Services

Goodman Theatre

Nov 2015 - Oct 2017 (1 year 11 months)

Resolved guest concerns promptly and professionally in a fast-paced environment while delivering high-touch service to high-profile patrons and general guests. Sustained strong customer satisfaction through clear, professional communication.

Guest Service Complaint Resolution Customer Satisfaction Verbal Communication Conflict Resolution Time Management Fast Paced Environment

Spa Treatment Manager

The Phoenician Resort

Aug 2004 - Dec 2006 (2 years 4 months)

Managed spa operations with a focus on staff development and exceptional guest services, while optimizing inventory processes to support profitability. Ensured strict health-regulation compliance and created innovative service menus aligned with industry trends.