Open to opportunities

Saptarshi Chattopadhyay

@saptarshichattopadhy

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Energetic engineer passionate about problem-solving and client support.

United Kingdom

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What I'm looking for

I seek a role that fosters growth, innovation, and collaboration within a dynamic team.

I am an enthusiastic Associate Microsoft Support Engineer with a strong background in software development and cloud architecture. Currently pursuing an M.Sc. in Computer Science at the University of Hertfordshire, I have honed my skills in enterprise tools and software, focusing on delivering exceptional support to programming teams and engineers. My experience includes configuring and managing Azure Defender and Defender XDR for advanced threat detection, as well as administering Intune Endpoint Management for device compliance and application security.

Throughout my career, I have demonstrated a commitment to problem-solving and bug resolution, effectively managing client queries and ensuring robust endpoint security. My previous roles at Sherweb India Pvt. Ltd. and Convergys Pvt. Ltd. have equipped me with extensive knowledge in Office 365, Active Directory, and cloud support, allowing me to provide top-tier assistance to Microsoft clients across various regions. I am dedicated to leveraging my expertise for organizational success and fostering a collaborative work environment.

Experience

Work history, roles, and key accomplishments

Associate Microsoft Support Engineer

Sherweb India Pvt. Ltd.

Apr 2024 - Apr 2024 (-1 years 11 months)

Configured and managed Azure Defender and Defender XDR for advanced threat detection and response. Monitored endpoints using Defender for Endpoint features and resolved AV engine compatibility issues. Administered Intune Endpoint Management and conducted vulnerability assessments.

Defender XDR Intune Vulnerability Assessment ProcMon Logs API Explorer AV Engine Compatibility

Office 365 Support Engineer

Allyis India Pvt Ltd

Jul 2023 - Feb 2024 (7 months)

Managed internal tickets for Office 365, including Exchange Online and SharePoint. Responsible for licensing, domain setup, and maintaining virtual machines for domain-joined PCs.

Office 365 Exchange Online SharePoint Active Directory Intune Licensing Virtual Machine Management Domain Setup Ticketing

Freelance Office 365 Support Engineer

Gigmos Solution Pvt

Apr 2023 - Jun 2023 (2 months)

Provided ticket-based support for Office 365, addressing client issues and ensuring effective resolution.

Office 365 Ticketing

Cloud Support Engineer

Convergys Pvt Ltd

Jan 2019 - Apr 2023 (4 years 3 months)

Provided enterprise-level support to Microsoft clients, focusing on licensing and consulting across various platforms. Led a team in cloud support and administration.