Joseph Aigbe
@josephaigbe
Microsoft 365 Administrator at Gigmos, supporting Microsoft 365 clients and reducing ticket backlog by 40%.
United KingdomWhat I'm looking for
At Gigmos, I led a distributed team delivering Microsoft 365 support and small-scale cloud projects for multiple clients. I reduced the client ticket backlog by 40% and increased the team task-completion rate by 30% through improved coordination.
As a Technical Support Engineer at Upwork, I delivered Microsoft 365 support, managed Azure AD accounts and licenses, and resolved issues across Teams, SharePoint, Exchange Online, and Outlook. I resolved 35–50 support tickets weekly and supported Microsoft 365 migrations with minimal downtime.
At Tek Experts, I provided remote and onsite support for Office 365 and Windows environments, contributing to a 25% improvement in first-call resolution. I’m seeking an IT Support, Service Desk, or Microsoft 365 Administration role in the UK.
Experience
Work history, roles, and key accomplishments
Team Lead
Gigmos
Jan 2024 - Jan 2026 (2 years)
Led a distributed team delivering Microsoft 365 support and small-scale cloud projects for multiple clients. Managed workloads, timelines, and deliverables while providing technical guidance and mentoring to junior team members.
Delivered Microsoft 365 technical support to clients across various industries, managing user accounts, licenses, and security settings in Azure AD. Resolved issues related to Teams, SharePoint, Exchange Online, and Outlook.
Technical Support / Office 365 Administrator
Tek Experts
Jun 2020 - Jan 2024 (3 years 7 months)
Provided remote and onsite support for Office 365 and Windows environments, troubleshooting email, authentication, Teams, and SharePoint issues. Assisted with pilot testing, product rollouts, and process improvements.
IT Support Assistant
SCIB Brokers
Jan 2014 - Jan 2018 (4 years)
Installed and configured hardware, software, and network devices, providing in-person and remote technical support to staff. Assisted with new user account setup and equipment maintenance.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft 365 Administrator (MS-102) and Microsoft 365 Fundamentals (MS-900), Microsoft 365
Currently studying towards the Microsoft 365 Administrator (MS-102) and Microsoft 365 Fundamentals (MS-900) certifications.
Osisatech Polytechnic
Higher National Diploma, Computer Science
Pursued a Higher National Diploma in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Salary expectations
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