Open to opportunities

Ikurusu Emmanuella

@ikurusuemmanuella

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Results-driven sales pro (4+ yrs) with lead gen, appointment setting & customer support expertise

Nigeria

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What I'm looking for

Seeking a challenging sales role that leverages my skills and experience to drive business growth and customer satisfaction.

It's my pleasure to have you here, I'm an experienced executive virtual assistant providing exceptional service to my clients. I take pride in my ability to connect with people personally and offer customized solutions that cater to their individual needs. My empathy and communication skills allow me to quickly assess the unique situation of each customer and approach them in a way that makes them feel heard and understood. By building strong relationships and tailoring my approach to each customer, I can provide exceptional service that consistently exceeds expectations.

As a C-suite Executive Virtual Assistance with 5+ years experience. I have provided solid exclusive and administrative support to C-level administrators across various industries like IT, real estate, rentals, insurance, agriculture, cosmetics, etc.

Experience

Work history, roles, and key accomplishments

Sales / Customer Acquisition ( Remote)

skilleduplife

Aug 2024 - Nov 2024 (3 months)

Identified potential customers, generated leads, networking, and research.

I Conducted virtual meetings, showcased products/services, and addressed customer's concerns.

Built relationships through virtual meetings and networking

I Secured sales agreements, handled objections, and finalized deals.

I Developed sales plans, set targets, and refined sales approach.

Communication Skills Customer Service Lead Generation Lead Qualification Lead Follow Up Telemarketing Email Marketing Cold Calling Cold Emailing Cold Outreach Collaboration Customer Retention Customer Relationship Management (CRM)Customer Research Appointment Setting Feedback Giving Customer Feedback

Appointment Setter/Sales Closer(Remote)

D & E

Jun 2023 - Apr 2024 (10 months)

Take the time to understand what matters most to our customers and show them we care, thereby increasing customer trust by 15%

Explained how our product/service can make a real difference in their lives.

Listened to customer's concerns and found creative solutions to overcome them.

I beat sales goals to help our team succeed thereby increasing sales target by 10%

Customer Support/ Administrative Officer

David Banky

Oct 2021 - Jun 2023 (1 year 8 months)

I coordinated events, meetings, and conferences

I developed and implemented process improvements to increase efficiency and productivity which helped achieve significant gains in efficiency, productivity, and customer satisfaction.

Handled correspondence, emails, and phone calls.

I collaborated with other teams to resolve customer issues.

Communication Skills Customer Service Collaboration Email Marketing Management Customer Relationship Management Customer Satisfaction Email Support Time Management Organizational Skills CRM Tools Problem Solving

Appointment Setter

Haln Bolt Enterprise

Jan 2021 - Nov 2021 (10 months)

Scheduled qualified appointments, connected customers with representatives, and refined marketing strategies to increase sales opportunities and revenue.

Prospecting Sales Persuasion