Anthonia Oyedipe
@anthoniaoyedipe
Senior customer support and sales professional delivering KPI-driven service across channels.
NigeriaWhat I'm looking for
I’m an International Customer Support & Sales Professional with 8+ years of experience supporting customers across phone, email, and live chat, while consistently meeting KPIs and collaborating with global remote teams. My background spans customer service, sales, virtual assistance, cold calling, appointment setting, and CRM management.
In recent contract and remote roles—including Search Quality Rater at WELocalize and Remote Scorer at Measurement Incorporated—I’ve focused on maintaining accurate CRM records, resolving customer issues, and supporting quality and productivity targets. I also bring hands-on technical strengths across tools like HubSpot, Salesforce, and Zoho CRM, plus search quality evaluation, AI data annotation, and remote scoring to help teams deliver reliable customer outcomes.
Experience
Work history, roles, and key accomplishments
Delivered customer support and resolved customer issues while maintaining CRM records and collaborating with remote teams. Consistently met quality and productivity targets as a Search Quality Rater.
Remote Scorer
Measurement Incorporated
Apr 2026 - Jun 2026 (2 months)
Provided customer support and issue resolution while maintaining CRM records and working with remote teams as a Remote Scorer. Met quality and productivity targets during the contract period.
Handled customer support inquiries, resolved customer issues, and maintained CRM records while collaborating with remote teams. Consistently met quality and productivity targets.
Online Phone & Chat Operator
LIVELINE
Jul 2024 - Nov 2024 (4 months)
Provided online phone and chat customer support, resolving issues and maintaining CRM records. Collaborated with remote teams and met quality and productivity targets.
Sales Associate & Customer Service
Affordable Rent To Own
Jul 2020 - Jun 2024 (3 years 11 months)
Supported customers and handled sales-related customer service needs while maintaining CRM records. Collaborated with remote teams and consistently met quality and productivity targets.
Live Chat Agent / Appointment Setter
Ripple Outstanding Solutions
Feb 2019 - Jun 2020 (1 year 4 months)
Provided live chat customer support, resolved customer issues, and maintained CRM records. Supported appointment setting efforts and collaborated with remote teams while meeting quality and productivity targets.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Postgraduate Diploma in Information Technology, Information Technology
Completed a Postgraduate Diploma in Information Technology at the National Open University of Nigeria in 2024.
Bowen University
Bachelor of Science in Computer Science, Computer Science
Completed a B.Sc. in Computer Science at Bowen University in 2011.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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