Looking for a job

Omotoyosi Aiyelokun

@omotoyosiaiyelokun

Message

I resolve customer issues across phone, email, live chat, and CRM systems.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer-facing role where I can resolve customer issues, maintain accurate CRM records, meet quality metrics, and contribute to customer satisfaction and retention.

I’ve delivered customer support across phone, email, and live chat for Visionary PR and remote contract roles, resolving issues while maintaining accurate CRM records.

In my remote Customer Service Representative role, I guided callers through Personal Assistant timekeeping, care-hour renewal, Medicaid-related questions, and payment concerns.

I’ve also qualified leads, identified prospect needs, connected them with school advisors, and supported follow-up and campaign conversion.

I work independently in remote environments and focus on prompt resolution, clear communication, quality documentation, customer satisfaction, retention, and performance metrics.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Remote Experience

Mar 2025 - Jul 2026 (1 year 4 months)

Resolved Personal Assistant clock-in/out and timekeeping issues, guiding callers toward appropriate solutions. Supported consumers with care-hour renewal questions related to Medicaid and assisted Personal Assistants with payment concerns.

CRM Customer Support Problem Solving Documentation

Remote Sales & Lead Qualification Representative

Remote Experience

Jan 2024 - Feb 2025 (1 year 1 month)

Identified prospects' needs and interests, qualified leads, and connected suitable prospects with school advisors for further consultation. Maintained accurate lead information and customer records and followed up with prospects to support successful handoffs and campaign conversion.

Lead Qualification CRM Five9 Sales Customer Records

Customer Support Specialist

Visionary PR

Mar 2021 - Dec 2023 (2 years 9 months)

Delivered exceptional customer service via phone, email, and live chat in a fast-paced environment. Documented all interactions accurately in CRM systems to ensure continuity of service.

Customer Service CRM Communication Skills Documentation