Anselm Ofuasia
@anselmofuasia
I drive customer growth, retention, and revenue across telecom, retail, and financial services.
CanadaWhat I'm looking for
I've driven customer growth and sales across Airtel Networks, goeasy, Samsung retail promotions, and wireless retail. My work spans customer engagement, lead generation, cross-selling, retention, account support, and after-sales service.
At Airtel Networks, I progressed from Customer Service/Sales Representative to Area Sales Manager, directing sales and distribution operations, leading acquisition and market-expansion initiatives, and supervising sales teams and channel partners. I also earned Airtel's Best Customer Service/Sales Agent Award in 2019.
At goeasy, I support customers with financial, leasing, and home-goods solutions while managing accounts, payments, collections, repayment discussions, and customer retention. I communicate lease and credit terms clearly and match customers with appropriate product solutions.
I've also represented Samsung appliances at Best Buy and delivered wireless solutions at Walmart, including product demonstrations, staff training, merchandising, device setup, billing support, and inventory activities. I bring hands-on experience using CRM and POS systems in fast-paced, customer-focused environments.
Experience
Work history, roles, and key accomplishments
Customer Solutions Specialist
goeasy Ltd
Nov 2024 - Present (1 year 9 months)
Built strong customer relationships and achieved sales growth through telemarketing, email marketing, and proactive lead generation. Managed customer accounts, conducted collections, and maintained merchandising standards.
Assisted Sales & Training Representative
Premium Retail Services
Mar 2024 - Mar 2024 (0 months)
Represented Samsung digital appliances in retail stores, built brand awareness, and supported sales growth. Trained retail staff and supported merchandising.
Wireless Sales Associate
OSL Retail Services
Dec 2023 - Mar 2024 (3 months)
Provided personalized wireless solutions, explained product features, and supported purchases. Processed transactions and conducted follow-up calls to maintain customer satisfaction.
Area Sales Manager
Airtel Networks Limited
Jun 2021 - Oct 2023 (2 years 4 months)
Directed sales and distribution operations, led acquisition initiatives, and monitored competitor activity. Supervised a sales team and coordinated promotional events.
Customer Service/ Sales Representative
Airtel Networks Limited
Jun 2015 - Jun 2021 (6 years)
Delivered high-quality customer service in a retail showroom, resolving enquiries and complaints. Drove sales growth through cross-selling and upselling of products.
Customer Retention Specialist
goeasy Ltd
Initial role at goeasy, focused on customer retention and relationship building. Engaged customers and supported sales growth.
Financial Services Representative
goeasy Ltd
Promoted to Financial Services Representative, responsible for customer engagement, sales, and account management. Conducted collections and negotiated repayment terms.
Education
Degrees, certifications, and relevant coursework
University of Venda
Bachelor of Earth Sciences (Hons), Mining and Environmental Geology
2008 - 2012
Grade: B
Activities and societies: Soccer club, snooker and music
Bachelor of Earth Sciences (Hons) with a focus on Mining and Environmental Geology.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
Interested in hiring Anselm?
You can contact Anselm and 90k+ other talented remote workers on Himalayas.
Message AnselmGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
