Open to opportunities

Ann OSAKWE

@annosakwe

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Customer Service Representative focused on resolving issues, building loyalty, and improving customer experience.

Nigeria

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What I'm looking for

I’m looking for a customer service role where I can resolve issues quickly, track KPIs, and support customers through clear communication and follow-ups. I want a team that values service quality, continuous improvement, and customer loyalty.

I’m a customer service professional who delivers exceptional, customer-first service while maintaining high communication quality and professionalism in challenging situations. I’m experienced in managing customer inquiries across phone, email, and in-person channels, responding with accurate information, and resolving concerns promptly.

I’ve handled customer complaints and service-related issues through timely investigation and escalation, while keeping detailed customer records with confidentiality. From KPI tracking and data management to email/live chat support, I focus on active listening, attention to detail, conflict resolution, and continuous improvement to enhance customer satisfaction and retention.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

The Tonic Technologies

Oct 2024 - Jun 2026 (1 year 8 months)

Handled customer enquiries related to gift card transactions, bill payments, and gadget purchases, ensuring accurate and timely issue resolution. Tracked delayed transactions, verified payment statuses, managed calls/chats/messages, and investigated complaints involving failed transactions and payment discrepancies with escalation when needed.

Gift Card Transaction Support Gadget Purchase Support Payment Tracking Escalations Customer Complaint Resolution Call Handling Problem Solving Conflict Resolution Attention To Detail Google Workspace Microsoft Office

Customer Service Representative

Insight Proxim Consulting

Jan 2024 - May 2024 (4 months)

Assisted clients through the consultation process by addressing concerns, providing timely updates, and ensuring a positive customer experience. Responded to inquiries about consulting services, guided prospective clients, and followed up to help convert leads into business opportunities and sales.

Client Inquiries Lead Follow Up Customer Relationship Management Problem Solving Multitasking KPI Tracking

Customer Service Representative

Max Lock Consultancy

Aug 2020 - Nov 2020 (3 months)

Responded to customer and stakeholder inquiries about project updates, transportation services, and company operations via phone, email, and in-person communication. Handled complaints, managed customer records with confidentiality, and supported service-delivery improvements to enhance customer satisfaction.