Annie Stephen

I’ve spent 6+ years handling customer issues through phone, email, and chat support, including receptionist and front desk work at Deroj WH, Phil's Lounge, and Protea Hotel.

At Deroj WH (Benin City), I welcomed and assisted 50+ guests daily, managed bookings and appointments, and answered inquiries while resolving concerns promptly to keep operations running smoothly.

At Phil's Lounge, I greeted guests, handled enquiries, and coordinated with servers and the kitchen to deliver a consistent experience from the front door to the table.

Now at Protea Hotel, I manage check-ins and check-outs and handle customer requests, keeping communication clear while processing high volumes of phone calls, emails, and walk-ins professionally.