Marykingsley Uba
@marykingsleyuba
Dynamic customer service professional with a focus on client satisfaction.
NigeriaWhat I'm looking for
I am a dynamic and results-driven professional with a proven track record in customer service and complaint resolution. My experience at Delposh Beauty and Spa has honed my skills in enhancing client satisfaction and streamlining operations. I am proficient in CRM software and Microsoft Office, which has allowed me to contribute significantly to customer retention through effective communication and problem-solving skills.
Throughout my career, I have excelled in various roles, including as a Front Desk Receptionist and Customer Service Representative. I have consistently demonstrated outstanding proficiency in addressing complex customer needs, achieving exceptional levels of satisfaction. My dedication to going the extra mile for customers has fostered loyalty and positive service experiences, making me a valuable asset to any team.
With a Higher National Diploma in Mass Communication and certifications in Customer Care and Customer Service, I am equipped with the knowledge and skills necessary to thrive in fast-paced environments. I am eager to leverage my expertise to contribute to a forward-thinking organization that values customer-centric approaches.
Experience
Work history, roles, and key accomplishments
Front Desk Receptionist
Delposh Beauty and Spa
Jan 2025 - Present (9 months)
Verified guest payment and contact information, ensuring the reception area remained clean and presentable. Assisted with administrative tasks such as photocopying, scanning, and filing documents, and responded promptly to email inquiries.
Customer Service Representative
GIG Mobility
Jan 2023 - Present (2 years 9 months)
Demonstrated outstanding proficiency in pinpointing and addressing complex customer needs, consistently achieving exceptional levels of customer satisfaction. Excelled in the swift and effective handling of customer grievances, providing well-tailored solutions and alternatives swiftly.
Salesperson
Libra Motors Ltd
Mar 2022 - Present (3 years 7 months)
Utilized CRM software to manage leads, contacts, and deals effectively, and conducted product demonstrations to prospective clients. Provided exceptional customer service by addressing inquiries, concerns, or issues promptly, and maintained strong relationships with existing customers.
Education
Degrees, certifications, and relevant coursework
Federal Polytechnic, Oko
Higher National Diploma (HND), Mass Communication
2017 - 2019
Completed a Higher National Diploma in Mass Communication. Gained comprehensive knowledge in various aspects of mass media and communication strategies.
Federal Polytechnic, Oko
National Diploma (ND), Mass Communication
2013 - 2015
Obtained a National Diploma in Mass Communication. Developed foundational skills in media studies and communication practices.
Regina Mundi Girls Secondary School
West Africa Examination Council (WAEC), General Studies
2002 - 2008
Completed secondary education and obtained the West Africa Examination Council certificate. Focused on core subjects and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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