Maria Vllaho

As a seasoned Customer Experience Lead with 13 years of experience in the telecommunications industry, I excel in designing and implementing strategies that enhance customer satisfaction and loyalty. My expertise enables me to lead initiatives that make a significant impact on customer-centric strategies.

Throughout my career, I have developed a strong skill set in customer journey mapping, stakeholder management, and cross-functional project leadership, ensuring seamless collaboration across teams to deliver measurable improvements in customer experience and operational efficiency.

I am passionate about exploring new areas within the customer experience landscape, leveraging my skills to drive innovation and growth. With a strong background in project management, decision making, and negotiation, I am confident in my ability to make a meaningful impact in any organization.