Maria Vllaho
@mariavllaho
Accomplished Customer Experience Lead
What I'm looking for
As a seasoned Customer Experience Lead with 13 years of experience in the telecommunications industry, I excel in designing and implementing strategies that enhance customer satisfaction and loyalty. My expertise enables me to lead initiatives that make a significant impact on customer-centric strategies.
Throughout my career, I have developed a strong skill set in customer journey mapping, stakeholder management, and cross-functional project leadership, ensuring seamless collaboration across teams to deliver measurable improvements in customer experience and operational efficiency.
I am passionate about exploring new areas within the customer experience landscape, leveraging my skills to drive innovation and growth. With a strong background in project management, decision making, and negotiation, I am confident in my ability to make a meaningful impact in any organization.
Experience
Work history, roles, and key accomplishments
CX & UX Designer
VODAFONE
Nov 2022 - Sep 2023 (10 months)
Tracking customer experiences across online and offline channels, devices, and touchpoints by identifying customer needs and taking proactive steps to maintain positive experiences.
Trainer
VODAFONE
May 2021 - Nov 2022 (1 year 6 months)
Successfully led the development and implementation of new projects and product placement strategies, resulting in increased revenue and customer engagement.
Field Manager
VODAFONE
Jan 2019 - May 2021 (2 years 4 months)
Achieve Vodafone Shops and corners quantitative and qualitative targets, including the indirect market in the areas.
Sales Advisor
VODAFONE
Jan 2012 - Jan 2019 (7 years)
Provided customer service and sales support to existing and new customer base.
Education
Degrees, certifications, and relevant coursework
Maria hasn't added their education
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